Web
How to Adjust Volume when Watching Videos on the Merit+ Website
Hover the cursor over the video you are currently watching to make the video controls visible. On the bottom left, you will see a speaker icon which i...
Accessing Subtitles / Closed Captioning
Note that subtitles may not be available on all videos so if you don’t see the options described below, it’s because there are no subtitles for that v...
Troubleshooting a Skipping or Lagging Video
Any device: Make sure you have a fast and stable internet connection. The following table shows the minimum speeds required for each playback quality:...
Video Playback on Web Browsers
By default, all videos on our site playback using a technology called adaptive streaming. This process breaks a video up into smaller chunks. Our pla...